Deliveries

SHIPPING FEES

Portugal and Spain – 10€ / Free Shipping (orders above 50€)

European Union – 15€ / Free shipping (orders above 250€)

Rest of the World – 30€

 

DELIVERY TIME

In Portugal and Spain orders are typically delivered within 1-2 working days after the payment date;

Deliveries in Europe may take up 3 to 5 working days, depending on the country and transport time;

Deliveries in rest of the world may take up 5 to 8 working days, depending on the country and transport time.

 

ORDER DELIVERY

Delivery days are from Monday to Friday. Delivery is not available on weekends or public holidays.

Customers can have orders delivered to their homes or offices only. Delivery will take place during normal business hours. Thus, in order to facilitate the delivery, customers are asked to specify their business address or some other address where someone will be available to receive the package.

 

I HAVE NOT RECEIVED MY ORDER

If you have not received your order by the projected delivery date and you have not been notified via email, please e-mail us at: onlineshop@alexandramoura.com (subject: I have not received my order”). We will do our best to make sure you still get your order